HP Printer is offline or Not Responding

Herry Smith

05 Jun, 2023 · 59 min read

When it comes to the best quality printer, HP always comes to mind. It comes with top-notch features and functions. It provides the users smooth printing experience. It always comes with new and remarkable features that make the print job smooth and easy.

It is also true that the HP printer shows some errors while using it. One most regularly happening issues are hp printer is offline or not responding.

And if you think for what reason my hp printer is offline or not responding, you should make a few moves to fix the issue. Before starting any procedure, go through a basic check on your HP printer to confirm its capacities.

hp printer is offline or not responding

Determine the following checks if the computer says the printer is offline:

  1. Check whether the HP printer is installed properly or not.
  2. HP printer assistant on your computer
  3. Also, check your internet connection and make sure that your internet strength is high.
  4. Your printer and system are connected through the same internet connection
  5. Check internet speed and stability

Solutions to fix hp printer is offline or not responding

Solution 1: Reinstall the printer driver

Your printer drivers are very important for the smooth functioning of your printer. So, in case of a printer issue, do check the printer driver.

These steps will show you to reinstall the printer driver.

  1. Open the Run dialog box. And to open it, use Windows + R keys.
  2. Go to the Printer option and choose your printer from the list.
  3. You need to click on the Uninstall option. Select delete to remove the printer driver from the device followed by Uninstall option.
  4. Now, to reinstall the printer driver, you can either use the automatic option or the manual option.
  5. To manually install the printer driver, go to the Settings option.
  6. Choose the device, and then the Printers & Scanners option.
  7. Click on your printer, and select Remove device.
  8. Select Yes to confirm.
  9. Once done, you need to click Add a printer and a scanner.
  10. Select your printer. You can run a test to check the printer issue.

Solution 2: Check your connected cables

  1. Make sure you are using proper functioning wires or cables. You need to check the USB cable from both ends and ensure that the cable is properly inserted into the printer and the system.
  2. Also, check your Ethernet cables, in case your HP printer has networks.
  3. Use cable in a different socket of the computer.
  4. And if the issue occurs due to faulty cables, make sure you use the new one which works properly with your system.

Solution 3: Printer as the default printer

  1. Open the run dialogue box using the window key and R key.
  2. Type the control panel on it.
  3. Select the Devices and Printer option.
  4. Then, you need to select your HP Printer.
  5. After that you need to right-click on it
  6. Last, use the set as default printer option.

Solution 4: Restart the Print Spooler service

In many cases, your hp printer offline error occurs when the printer spooler is stopped. To troubleshoot the issue, follow the mentioned steps.

  1. 1. Enter "Services.msc" into the Run dialog box.
  2. 2. Select ‘Print Spooler’ option from the list.
  3. 3. You have to right-click on the Print Spooler option and click on the Stop.
  4. 4. After that, click on the address bar and type C:\Windows\System32\Spool\Printer and select OK.
  5. 5. A user needs to delete all the files from the printer folder.
  6. 6. At last, go back to the ‘Print Spooler’ option and right-click on it.
  7. 7. Choose the Start option to resume the spooler service once again.

Solution 5: Check your printer offline mode

Many times this issue occurs when your printer is set to an offline mode, and users are not aware of this. Ensure your printer is not in offline mode. And to do this, the steps are given below-

  1. First, click on the start button at the bottom of your system, and after this select the settings option.
  2. Choose device options.
  3. Now, click on the printer and scanners.
  4. Select hp printer and right-click on it.
  5. From the given options, untick the use printer offline mode. And your printer will no longer show the hp printer offline error.

Solution 6: Use the Windows Troubleshooter

  1. Open the Run Dialog box.
  2. Type Control into the box.
  3. Choose large icons, and you need to click Device and Printers.
  4. Right-click your printer, and select Troubleshoot.
  5. You need to go through the on-screen prompt to finish the troubleshooting.


We wish that these methods will solve your hp printer's offline or not responding issue and what are the reasons for the issue. HP Printers are the best quality printer, and in case of an issue with the printer, solve them, and use your HP Printers effectively. Use HP printer customer service number for the expert’s insight.

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