SBCGlobal Email Not Working With MS Outlook

Herry Smith

10 Jun, 2023 · 59 min read

SBCGlobal email offers users with various features like sending, receiving, and managing their emails using webmail or email clients such as Outlook or Thunderbird.

SBCGlobal Mail and Outlook are two different email services, but they can be used together to access SBCGlobal email through the Outlook email client.

To set up SBCGlobal Mail in Outlook, you can follow these general steps:

  1. Open Outlook on your computer.
  2. Go to the "File" tab or menu and click on "Add Account" or "Add Email Account."
  3. Enter your SBCGlobal email address and click "Connect" or "Next."
  4. Choose the account type as "IMAP" or "POP" depending on your preference or requirements.
  5. Enter the incoming and outgoing mail server settings for SBCGlobal. You can refer to the SBCGlobal or AT&T support website.
  6. Provide your SBCGlobal email account password.
  7. Follow the instructions displayed on-screen and complete the setup process.

Once the setup is complete, Outlook will synchronize with your SBCGlobal Mail account, and you'll be able to send, receive, and manage your SBCGlobal emails within the Outlook application.

While using SBCGlobal email services, users can face various technical glitches. One of the major and common errors is SBCGlobal Email not working with MS Outlook. Here, in this blog, we provide you with the possible reasons why your SBCGlobal Email is not working and also provide you with troubleshooting steps.

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Why SBCGlobal Mail is not working with OUTLOOK?

There could be several reasons why SBCGlobal Mail is not working with MS Outlook. Here are a few possible causes and troubleshooting steps to resolve the issue:

1. Incorrect Email Settings:

Double-check that you have entered the correct incoming and outgoing mail server settings for SBCGlobal Mail in Outlook. Ensure that the server addresses, ports, and security settings (such as SSL/TLS) are accurate. You can find the correct settings from the SBCGlobal or AT&T support website or by contacting their customer support.

2. Authentication Issues:

Make sure you have entered the correct username and password for your SBCGlobal Mail account in Outlook. Check for any typos or case sensitivity errors. Also, verify that the "Logon using Secure Password Authentication (SPA)" option is unchecked in the Outlook account settings.

3. Firewall or Antivirus Interference:

Check if your firewall or antivirus software is blocking Outlook's access to the SBCGlobal Mail servers or not. Disable these security programs in order to check if the issue persists. If Outlook works when the firewall or antivirus is turned off, you may need to configure them to allow Outlook to connect to the SBCGlobal Mail servers.

4. Outdated Outlook Version:

You need to make sure that you are using the latest version of Outlook. Older versions may have compatibility issues or lack support for the necessary security protocols. Update Outlook to the latest version available and try configuring your SBCGlobal Mail account again.

5. Account Configuration Errors:

Review the account settings in Outlook and verify that all the required fields are filled correctly. Pay attention to details such as email address, username, password, server settings, and authentication method. A small mistake in any of these fields can prevent the account from functioning properly.

6. SBCGlobal Mail Server Issues:

Check if there are any known server issues or maintenance activities affecting SBCGlobal Mail. Visit the SBCGlobal or AT&T support website or contact their customer support to inquire about any ongoing service disruptions.

7. Third-Party Add-ins:

Disable any third-party add-ins from Outlook. These add-ins might interfere with the functioning of the email client. Restart Outlook and see if the SBCGlobal Mail account starts working.

What all steps can you take to resolve the issue ?

If SBCGlobal Mail is not working with MS Outlook, you can try the following methods and steps to resolve the issue:

Method 1: Check SBCGlobal Mail Settings
  1. Log in to your SBCGlobal Mail account through the webmail interface (e.g.,
  2. Go to the settings or options section of your SBCGlobal Mail account.
  3. Look for any settings related to POP or IMAP access and ensure they are enabled.
  4. Verify that the incoming and outgoing mail server settings, port numbers, and security settings (such as SSL/TLS) are correct. Make note of these settings for later use.
Method 2: Update MS Outlook
  1. Make sure you are using the latest version of MS Outlook. Check for any updates. Install if available.
  2. Restart Outlook after the update to ensure the changes take effect.
Method 3: Remove and Re-Add SBCGlobal Mail Account in Outlook
  1. Open MS Outlook.
  2. Go to the File tab or menu and select Account Settings.
  3. In the Account Settings window, select the Email tab and locate your SBCGlobal Mail account.
  4. Click on the account and choose the Remove or Delete option to remove the account from Outlook.
  5. Once the account is removed, click on the New button to add it back.
  6. Follow the prompts to enter your SBCGlobal Mail account information, including the correct incoming and outgoing mail server settings you noted earlier.
  7. Complete the account setup and try accessing your SBCGlobal Mail within Outlook.
Method 4: Disable Firewall and Antivirus Temporarily
  1. Temporarily disable any firewall or antivirus software running on your computer.
  2. Restart MS Outlook and try accessing your SBCGlobal Mail account.
  3. 3. If the account starts working, it indicates that the firewall or antivirus settings were interfering with the connection. Consult the documentation or support for your security software to configure it to allow Outlook to access SBCGlobal Mail.
Method 5: Create a New Outlook Profile
  1. Open “Control Panel” on your system.
  2. Search for "Mail" or "Mail (Microsoft Outlook)" and open it.
  3. In the Mail Setup window, click on the "Show Profiles" button.
  4. Select your current Outlook profile and click on the Remove button to delete it.
  5. Close all windows and relaunch Outlook.
  6. Set up a new Outlook profile by following the prompts.
  7. Add your SBCGlobal Mail account to the new profile using the correct settings.

If the issue still persists after trying the above troubleshooting steps, it is recommended to contact SBCGlobal customer support. They will provide you with specialized assistance and guidance in troubleshooting the SBCGlobal Mail and MS Outlook integration.

SBCGlobal Customer Support Number : +1-585-774-3412

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