How to Fix SBCGlobal Email not Working on Android?

Herry Smith

07 Jun, 2023 · 59 min read

Troubleshooting Guide: Fixing SBCGlobal Email Not Working on Android

SBCGlobal is a popular email service that was acquired by AT&T and is now managed by Yahoo. While the service is generally reliable, users may encounter issues with their SBCGlobal email on Android devices. In this comprehensive guide, we will explore the most common reasons for SBCGlobal email not working on Android and provide step-by-step solutions to troubleshoot and resolve these problems. By following these instructions, you can regain access to your SBCGlobal email on your Android device and ensure smooth communication.

sbcglobal email not working on android
SBCGlobal Email Not Working on Android

Section 1: Check Internet Connection

The first and foremost step in troubleshooting email issues is to verify your internet connection. Ensure that your Android device is connected to a stable and reliable Wi-Fi or mobile data network. You can do this by opening a web browser and visiting a website to confirm if your internet connection is active.

Section 2: Verify Email Server Settings

Incorrect server settings can lead to SBCGlobal email not working on Android. Follow these steps to verify your email server settings:

  1. Open the "Settings" app on your Android device.
  2. Navigate to "Accounts" or "Accounts & Sync" depending on your Android version.
  3. Choose "Add account" or "Add an email account."
  4. Select "Personal (IMAP)" or "Personal (POP3)" depending on your preference.
  5. Enter your SBCGlobal email address and password.
  6. For Incoming Server Settings:
  • IMAP:
  • Server:
  • Port: 993
  • Security type: SSL/TLS
  • POP3:
  • Server:
  • Port: 995
  • Security type: SSL/TLS

1. For Outgoing Server Settings:

  • SMTP:
  • Server:
  • Port: 465
  • Security type: SSL/TLS

2. Save the settings and check if the email starts working.

Section 3: Clear Cache and Data of Email App

Sometimes, corrupted cache and data in the email app can prevent it from functioning correctly. To fix this:

  1. 3. Click on "Settings" on your Android device. Click on "Settings.
  2. 4. Tap on "Apps" or "Applications Manager."
  3. 5. Find and select your email app (e.g., Yahoo Mail, Email, or Mail).
  4. 6. Click the "Storage" and then select "Clear cache" and "Clear data."
  5. 7. Restart your Android device and check if the SBCGlobal email starts working.

Section 4: Update the Email App

Outdated email apps may encounter compatibility issues, leading to email problems. Check for updates to your email app on the Google Play Store:

  1. Start Google Play Store. Google Play Store on your Android device.
  2. Search for your email app (e.g., Yahoo Mail, Email, or Mail).
  3. If an update is available, tap on "Update" to install it.

Section 5: Disable Email App Sync and Re-enable

Temporarily disabling email app sync and then re-enabling it can help fix synchronization issues:

  1. Navigate to "Settings" on your Android device. Click on "Settings" to access your Android
  2. Navigate to "Accounts" or "Accounts & Sync."
  3. Select your SBCGlobal email account.
  4. Toggle off the sync for email.
  5. Wait for a few seconds and toggle the sync back on.

Section 6: Remove and Re-add SBCGlobal Email Account

If none of the above solutions worked, removing and re-adding your SBCGlobal email account might resolve the issue:

  1. Click on "Settings" on your Android device. Go to Settings on your Android.
  2. Navigate to "Accounts" or "Accounts & Sync."
  3. Find and select your SBCGlobal email account.
  4. Tap on "Remove" or "Delete account."
  5. Confirm the removal and go back to the "Accounts" screen.
  6. Choose "Add account" or "Add an email account."
  7. Enter your SBCGlobal email address and password.
  8. Follow the prompts to re-add the account and check if it works.

Section 7: Contact Customer Support

If you have tried all the above steps and are still unable to fix the issue, it is advisable to contact customer support for further assistance. Provide them with specific details about the problem and the steps you have already taken to resolve it.


Experiencing issues with your SBCGlobal email on Android can be frustrating, but with the right troubleshooting steps, you can overcome them. By following this comprehensive guide, you should be able to diagnose and fix the most common problems that prevent SBCGlobal email from working on your Android device. Remember to double-check your server settings, clear cache and data, update the email app, and consider removing and re-adding your email account if necessary. If all else fails, reaching out to customer support is the next best option to seek assistance.

Read More: Recover Hacked SBCGlobal Email Account

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